My Card Info
What is MyCardInfo?
MyCardInfo allows you to view your credit card transactions and your statements online. It also provides information on who to call
payment addresses, and how to handle fraud and dispute claims.
How do I enroll?
Enrolling is as simple as entering your account information, assigning a Username, Password, and Personal Security Code, and completing
a few security
controls. You will then have access to your online account. If you are not currently enrolled or logged into the MyCardInfo system yet,
just click on
the HOME link at the bottom of the page and you'll be re-directed to our Enroll/Login page.
What if my Username or Password does not work?
If you encounter any questions or concerns that are not answered by following the online instructions during your enrollment or login
(888) 4-ATIRA-1 (888-428-4721).
Is MyCardInfo safe?
MyCardInfo is designed to keep your account information secure. Your session will time out after 20 minutes of inactivity and your
account number is
never displayed on the screen. Also, you have the ability to select specific security controls that only you would know. If you have
please contact our customer call center (888) 4-ATIRA-1 (888-428-4721).
What is ATIRAcredit?
Your credit union has partnered with ATIRAcredit to provide you with a Business MasterCard. Your relationship with your credit union is unchanged and
you are still able to make payments at your branch. In addition, ATIRAcredit also gives you added credit card benefits such as 24/7
online account information, a generous rewards program, and free employee cards.
What are the benefits of having a Business card?
Your business card gives you the prestige of having a professional card with a generous rewards program. It also combines great
benefits such as Zero
Liability fraud protection and a $250,000 travel insurance policy that is automatically added when you use your ATIRAcredit Business
business card also offers all of the premium benefits provided by MasterCard. You'll receive MasterRental Insurance, Purchase Assurance
Extended Warranty Coverage, MasterCard Global Service, and more. For full details, visit www.mastercard.com/us/business/en/pdf/Commercial_GTB.pdf
What features are provided with my Business card?
Your ATIRAcredit Business card gives you all the financial management tools you need to stay in control. Its robust features and online
give you the ability to assign credit lines on employee accounts, view activity across all cards under your account, make one monthly
payment, and set
spending alerts. Your online account also gives you access to real-time transactional data, historical views, and reports for planning
purposes - turning expense information into business intelligence.
I noticed a Fuelman discount on my statement - how did I get these savings?
Just by using your ATIRAcredit Business card, you'll enjoy automatic rebates up to 20% at merchants businesses use most, including
name gas stations, hotels, restaurants and more. You won't need any coupons or codes - these savings will automatically appear on your
learn more about your savings or to register your card, visit www.easysavings.com.
How do I transfer another credit card balance to my ATIRAcredit card?
Your ATIRAcredit card allows you to consolidate all of your credit card bills onto one low interest card. You may transfer a balance by
calling member service; be sure to have the billing information on
the card that you wish to
transfer the balance from, as well as your ATIRAcredit card number.
What is APR and how do I find my APR information?
APR is annual percentage rate, this is the amount of interest that is billed to your account for the convenience of utilizing your
credit line. There
is at least a 20-day grace period during which no interest will be charged on that month's merchandise purchases. Please note that cash
advances do not
have a grace period. Your APR is variable, tied to The Wall Street Journal Prime Rate. To view your current APR,
please sign into My
Account. Please review your card agreement and welcome letter for complete APR details.
What is my line of credit?
This amount is listed in the upper right-hand corner of the document sent with your card. Additionally, your line of credit is listed
on each of your
statements. You may also sign into My Account to view your credit line and the balance remaining for purchases and cash advances.
What is a minimum monthly payment?
This amount is the monthly minimum you must pay to keep your account in good standing. This minimum amount is clearly stated on each
statement and is
equal to 2% of the new balance but at least $40. If the new balance is less than $40, then the minimum payment would be equal to the
Who do I talk to if I need help understanding my credit card statement?
If you have questions regarding your statement or if you feel there is an error please contact member service.
I have a dispute on my credit card statement, what do I do?
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your
check with other employees on your account. Second, contact the merchant where the purchase originated. Finally, if you are unable to
dispute with the merchant, please contact member service for assistance.
How does ATIRAcredit keep my personal information safe?
Your account safety is our primary concern. Please refer to our privacy pledge and security page for specific policies and information.
I am traveling internationally, can I use my ATIRAcredit card?
Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. As a fraud protection
measure, we do
strongly recommend that you call our member service number prior to
When traveling internationally please use the direct dial number of 00-1-515-457-5568. The toll free number will not work outside the
Can I add an additional employee to my ATIRAcredit Business account?
Yes, please call member service. They will quickly gather the
from you and send out the new card. There is no fee for adding an additional employee.
What is My Card Info?
By clicking My Account and enrolling your card in My Card Info, you'll gain access to many features to help manage your business card
online. With My
Card Info, you can view statements, balances, and transactions or make payments and redeem rewards.
What rewards do you offer?
ATIRAcredit offers a full and generous rewards program. You may choose from cash, merchandise or travel rewards, just to name a few.
How do I redeem my rewards?
Please sign into My Account for full details.
Do my employee cards earn rewards?
Yes, with the ATIRAcredit Business card you'll earn reward points on every purchase with every card under your account. As the business
owner, you can
even choose to have the rewards earned on employee cards roll up to your card.
Activation and Use
How do I activate my account?
When you receive your card, please call our special activation hotline at 888-691-8661 from your home phone. Once your card is
activated, don't forget
to register at My Account for full online access.
My card has been lost/stolen, what should I do?
Please call (888) 4-ATIRA-1 (888-428-4721) immediately to report your lost card. Our member service team will disable the card limiting
spending. To better assist us in servicing your account, please let us know where and when your card was lost/stolen and the last
transaction on the card.
I think I have fraud on my account, what should I do?
Please call (888) 4-ATIRA-1 immediately to report any fraud.
How can I get my credit limit increased?
ATIRAcredit proactively adjusts your credit limit in response to your credit score. Maintaining a high credit score will earn you a
higher line of
credit. In the event you need a credit limit increase, please call member service to
request the additional amount.
How can I pay my credit card bill?
You may mail your payment to the payment address, sign into My
Account to make an
electronic payment, drop it off at your local branch, or add autopay for your convenience.
I forgot my account password or user name, how do I get a new one?
In the event you are unable to log into your account online please re-enroll your card through My Account.
How do I make a cash advance?
There are two convenient ways to get cash from your ATIRAcredit card. You may visit your credit union branch or call to request a PIN
withdrawals from any ATM.
How do I get a personal identification number (PIN)?
As a security measure to protect you, personal identification numbers (PINs) are not created unless they are requested. To request or
to change your
PIN, please call member service.